Retail Academy

The establishment of the Retail Academy aims to provide accredited formal training in retailing to existing retail employees as well as to those interested in learning about retailing. It also provides the opportunity to those in the retail sector to enhance their skills and knowledge in the retailing sector for improvement of the service and delivery in the sector. In addition, the formation of the academy also aims to ensure that a dynamic retail sector could be established by producing knowledgeable and skilled workforce in order to ensure that the sector would contribute towards achieving the goals outlined in the economic transformation programme.

Please click here to download Registration Form and pamphlet.

2012 RETAIL COURSE TENTATIVE PROGRAMME

        

No.	Course Title	Target Group	Date	Location
1.	Mini Market Management	Mini Market Owner	17 - 18 April 2012 29 - 30 May 2012	Johor Bharu, Johor Bayan Lepas, Pulau Pinang
2.	Cake and Bakery Business Management	Operator / Owner / Cake and Bakery Enterprenuer	8 – 9 May 2012	Lumut, Perak
3.	Restaurant/Catering Management	Restaurant/Catering Operator	5 - 6 Jun 2012 3 - 4 July 2012	Kuching, Sarawak Bera, Pahang
4.	Homestay Tourism Business Management	Budget Hotel / Homestay Operator	2 - 3 October 2012	Kuala Terengganu, Terengganu

* Date and location is subject to change.

COURSE OBJECTIVES

• To increase participants' knowledge and skills in managing mini market/restaurant and catering/homestay businesses.

• To provide exposure to excellent mini market/restaurant and catering/homestay business management techniques.
   

TARGET PARTICIPANTS
Those who are already in the mini market/restaurant and catering/homestay business (existing businesses)

DURATION
2 days 1 night

PARTICIPATION FEE
Free

LOGISTICS
Food and Accomodation is provided

RETAIL COURSE MODULE IN MINI MARKET MANAGEMENT

• Know Yourself and Your Business
• Analysing Your Mini Market Business
• Exploring Mini Market Business Opportunities
• Understanding Consumer Rights and Behaviour
• Display Management
• Stock Management
• Mini Market Cash Management
• Sharing Experiences

 

RETAIL COURSE MODULE IN RESTAURANT AND CATERING MANAGEMENT

• Know Yourself and Your Business
• Analysing Your Restaurant and Catering Business Opportunities
• Exploring Restaurant and Catering Business Opportunities
• Understanding Consumer Rights and Behaviour
• Restaurant and Catering Business Strategy
• Financial Management Requirements
• Sharing Experiences

RETAIL COURSE MODULE IN HOMESTAY TOURISM BUSINESS

• Know Yourself and Your Business
• Analysing Your Homestay Tourism Business Opportunities
• Exploring Homestay Tourism Business Opportunities
• Understanding Consumer Rights and Behaviour
• Homestay Business Concept
• Homestay Tourism Business Strategy
• Financial Management Requirements

RETAIL COURSE MODULE IN CAKE AND BAKERY BUSINESS MANAGEMENT

• Know Yourself and Your Business
• Analysing Your Cake and Bakery Business Opportunities
• Exploring Cake and Bakery Business Opportunities
• Health and Sanitation
• Halal Certification
• Understanding Consumer Rights and Behaviour
• Cake and Bakery Business Strategy
• Financial Management Requirements

 

For enquiries and further information, please contact:

Director
Business Development Division
Level 5 (Tower)
Ministry of Domestic Trade, Co-Operatives and Consumerism,
No.13, Persiaran Perdana
Precint 2
62623 PUTRAJAYA.

Tel   : 03-8882 6203
Fax  : 03-8882 5826
u.p.  : 03-8882 5775 - Puan Sarinam Saret
        : 03-8882 6200 - Cik Siti Halimah Husaini