A Job Welldone
Dear Mr Hin, I wish to sincerely thank you for the kind words about my officers. I am glad that we have been able to assist you. We in KPDNKK will continue to strive and provide the best service to the Rakyat. 2. I am also thankful to my officers who have done the Ministry proud.
Mohd Zain Mohd Dom
20 January 2010
A Job Welldone
I am a Sarawakian domicile in Miri. I would to put in record someone from your Ministry who had done, in my opinion, some deed which deserved an accolade.. I brought this issue up to your kind notice because I don't want kind and helpful men and woman went unnoticed.
My son, Dr Wong Choc Ky, currently attached to Likas Hospital as a houseman, went to 1-Borneo on 13th December, 2009, where he was lured and enticed by a group of sales personnels of Aowa (under the registered name of Flameless Concept (Borneo) Sdn Bhd. Address: Lot 5, Lorong Suria, Taman Perindustrian Suria, Jalan Kolombong, 88450 Kota Kinabalu. Tel: 088-425088. Fax: 088-425033), into signing CIMB MasterCard amounting to RM1800, and MayBank Debit Card RM998 to buy an induction cooker, with free gifts like cooker set, pressure and blender, only to realize that these items were not worth the money. So he refused to take ANY items and demanded an immediate refund of the money RM2798, which Aowa refused.
On 15th December, 2009, he told me about the incident. I called PA Pengarah of the Ministry of Domestic Trade and Consumers Affairs, Kota Kinabalu (Tel: 088-484500), Madam Lincia, who kindly directed one of her subordinates Encik Kamil to deal with the case. My son was only able to meet Encik Kamil on 4th January, 2010, as he works from 6am to 6pm every day..
Someone from the Ministry went to meet one of the staff of Aowa, who then called me, but refused to identify herself (no matter how I asked her to do so). I was very annoyed about her insincerely in dealing with the case particularly on the refund of the money.
And it was the ministry people: Madam Lincia, En Mohd Yussof Bin Mohd Tair, En Kamil from your Sabah branch, who helped to deal with the issue. I am most impressed by the pleasant, friendly approach shown by them. They handled the issue profesionally with any let and hindrance. Among them, I owe greatly to En Yussof who had untiringly pursued to the root. His professionalism and personality shown is by today's standard, rare and far in between.
Though now, I don't get back all my money (RM2238 out of RM2798), It is still better than a whitewash. I feel much indebted to these people who displayed shiny example of unselflessness and help without boundary. These exemplary and unparalleled assistance should be accorded credit, and I am impressed, though many complaints were aired about public services, this stood out unique and in high profile that not everyone should be treated the same.
Thank you, Sir, for leading a department which raykat can place their trust. I sincerely hope with your leadership and that of Tuan Jaafar of KK branch, your super-ordinate goals would be met and bring the department to greater heights.
Wong Hin Min Miri, Sarawak.
Firstly, I would like to express my sincere gratitude to both you personally and to your good Ministry for such a fast and proactive response to my case. I am extremely humbled and honoured with the courtesy and attention provided by you personally. I hope your kind intervention will finally bring a resolve to my woes and also ensure future customers of VW Cars do not face similar issues.
Saya bekerja selama 8 tahun di sebuah syarikat di Kamunting,Perak. Setiap tahun saya akan memperbaharui lesen-lesen seperti borang/runcit/PDA/permit dan lain-lain, saya perlu menghantar surat pembaharuan sebelum 3 bulan atau 6 bulan sebelum tarikh tamatnya, tetapi lesen tersebut akan ditangguhkan selama 9-12 bulan,maknanya lesen tersebut biasanya akan habis tempoh tamatnya tetapi saya langsung tidak tahu lesen tersebut telah diperbaharui atau tidak.
Saya ingin mengucap jutaan terima kasih kepada Dato' Mohd Zain and pegawai-pegawai KPDNKK di Wilayah Persekutuan.
A Thanksgiving letter
With regard to my complaint because of the refusal of a phone salesman to repair while it is still under warranty, I have sent a complaint to PM office 2 months ago, fortunately enough and without due time the office has responded promptly and appointed Mr Rosidi as an investigator for my case .Mr Rosidi is an active ,energetic very friendly man who did his best and called me and came to my office at HKL to lodge a report and he took the phone back to the mobile shop, he was keeping following up and updating me on the phone status, until the problem has been solved and he did bring the phone back to me. Because of this responsible behavior, I would like to express my gratitude and indebtedness to everyone who gave me a supporting hand, namely PM office, Mr Rosidi and his colleagues. I wish all the best to all of you and to Malaysia.
Dr Esam Elsherbieny
Egyptian doctor working at HKL.
Dikemas kini pada : 19 Oktober 2010